Nigeria

How Carlcare Nigeria almost cheated me

By Ishaka Mohammed

Carlcare Nigeria is the official customer care support for Infinix, TECNO, itel, and Oraimo users in Nigeria, offering after-sales service (repair, technical support, etc.).

I have known the company for a long time but only had a reason to seek its service on Saturday, June 8, 2024, when I realised that my Infinix SMART 5 phone lacks a particular feature: OTG. 

The USB On-The-Go (OTG) makes it easy to connect your smartphone with devices like flash drives, game pads, digital cameras, microphones, etc. Since my phone doesn’t support OTG, I couldn’t connect it with a wireless microphone.

Consequently, I made a reservation to visit a Carlcare service centre in Kaduna. While filling the online form, I wrote this: “My phone doesn’t support OTG, so I want to find out how I can still use it with a wireless microphone.” I screenshotted the reservation page, proceeded to the service centre and explained everything to a receptionist, who consulted an inner room and made me pay N4,700. 

After making the payment, I waited for over an hour before retrieving my phone. I tried to connect the microphone again, but nothing changed.

When I complained to the receptionist, she told me that the phone doesn’t support OTG. Then I asked her to explain why I had to pay to be told what I already knew, but she instead claimed I paid for “sub-board”.

As far as I was concerned, I didn’t know any sub-board. All I needed to know was the possibility of using my phone with a wireless microphone.

We kept exchanging words until it became clear that I wouldn’t get a refund, so I snapped the payment details and left.

I thereafter expressed my grievance to the company via Facebook, phone calls, email and X (formerly Twitter), but the responses were unfavourable. In fact, despite my explanation and supporting documents, I was told via X that I paid for the sub-board.

I thought of leaving the matter, but I couldn’t do that because the company could cheat me or another person in a similar manner in future.

I mentioned the issue to a patriotic Nigerian on X. He gave me his phone number, listened to me on the phone and warned Carlcare Nigeria in an X post to do the needful or be ready for action.

Within 20 hours after the post, I received calls from four different agents (of Carlcare). They all apologised, and the last one sent me my money.

You see, I made fruitless efforts for about six days (June 8 to 13), but Barrister Uthman Isa Tochukwu used a single X post to solve the problem within a day.

Although he clearly mentioned that legal consultation is not free, he helped me recover my money pro bono (without asking for payment).

I’m glad to have recovered my money but even thrilled that this encounter could deter the company from attempting to cheat other prospective customers.

VP Shettima, Kadafur, Shehu lead Muslim faithful in eid prayer

By Abdullahi Khairallah

Vice President of Nigeria, Sen. Kashim Shettima; Borno State Acting Governor, Hon. Umar Usman Kadafur; and the Shehu of Borno, HRH Dr. Abubakar Ibn Umar Garbai Elkanemi, led thousands of Muslim faithful to observe Eid prayers in Maiduguri.

The two raka’at prayers were led by the Chief Imam of Borno, Imam Shettima Saleh, at Ramat Square, Borno’s central Eid ground.

Other dignitaries include Senator representing Borno North, Sen. MT Monguno; Speaker of the Borno State House of Assembly, Rt. Hon. Abdulkareem Lawan; Minister of Agriculture and Food Security, Sen. Abubakar Kyari; former Deputy Governor, Hon. Usman Mamman Durkwa; Members of the State House of Assembly; Hon. Commissioners and Members of the State Executive Council; Special Advisers; Senior Special Assistants; and Special Assistants.

Delivering his Eid sermon, Imam Shettima reiterated the importance of peaceful coexistence and prayed for a bountiful harvest as the cropping season begins.

Shortly after the prayer, the Acting Governor thanked Almighty Allah for making it possible to witness yet another Eidul Adha while congratulating the Muslim Ummah for the successful Eid prayer.

“Secondly, we want to wish all those who traveled to Saudi Arabia a successful and rewarding Hajj exercise. May Allah accept all their prayers,” Kadafur said.

He further urged Muslims to be law-abiding, peace-loving, and enjoined them to use this occasion for sober reflection and prayer for lasting peace in the state.

Prayers were offered for the restoration of total peace in Borno, the northeast, and the entire country.

I’m happy you’ve gone back to farm—Buhari tells Nigerians

By Uzair Adam Imam

Former President Muhammadu Buhari has expressed concern about Nigeria’s uncontrolled population growth, stating that it may lead to problems for future generations.

He made this known while speaking to journalists after observing the Eid prayer in Daura.

Despite his concern, he expressed pleasure that many Nigerians have taken to farming, which has led to an increase in food production and a decrease in prices.

He encouraged citizens to prioritize education and health and to continue supporting local food production.

Buhari also urged the youth to learn about the country’s founding fathers and to play an active role in nation-building efforts.

He praised the National Youth Service Corps (NYSC) scheme, describing it as one of the greatest achievements of General Yakubu Gowon’s administration.

The former President wished all Nigerians a happy Sallah and encouraged them to help one another and be their brother’s keepers, especially in the spirit of the Sallah celebrations.

Governor Yusuf accuses CP of disobeying orders

By Uzair Adam Imam

Kano State Governor, Abba Kabir Yusuf, has accused the State Police Commissioner of disobeying his directives, particularly regarding the banning of Eid-el-Kabir festivities.

The Commissioner’s actions have been described as “disheartening and dangerous to peaceful coexistence” by the State Attorney General and Commissioner for Justice, Haruna Isa Dederi.

The government explained that the Commissioner’s decision to ban the festivities was unilateral, without consulting the Governor or the State Security Council.

This has raised concerns, as the Governor is the Chief Security Officer of the State.

The government also addressed the recent judgment by the Federal High Court No. 3 in Kano, which claimed that the former emir’s fundamental rights were infringed upon, including allegations of house arrest.

The government disputed this, stating that the former emir was not forced into Gidan Nassarawa, a government property, and was accompanied by security guards.

The government reiterated the Governor’s constitutional duty to ensure the protection of lives and properties.

They urged the people of Kano to continue their legitimate activities peacefully and promised to keep them informed as events unfold.

The government called on well-meaning Nigerians and international friends to intervene and allow the people of Kano to live in peace, stating that any attempt to undo the peace is an assault on democracy.

National Anthem: Is Nigeria losing its patriotic spirit?

By Haroon Aremu

For nearly 50 years, we have sung “Arise, O Compatriots, Nigeria’s call obey……,” pledging our loyalty to one nation bound in freedom, peace, and unity. But now, we are directed to change our national anthem. Could it be a strategic way of following the popular saying  Changing Narrative to Change Society or does this mean as compatriots we are now handicapped and cannot listen and obey Nigeria’s call anymore? Does it mean there is no more strength, love, and faith to serve our fatherland? Does it mean the labor of our heroes past has been in vain? Are we no longer able to serve with heart and might?

These are the questions lingering in masses mind as the national anthem has been changed. Many Nigeria citizens are clamoring: of all the changes that needed to be made, why the national anthem, especially during such times of hardship? Has the message of the anthem adopted in 1978, created by the five members of the Nigerian Police Band, lost its relevance?

Some citizens have given up hope that Nigeria can ever be better. But should this be our attitude? Instead of succumbing to pessimism, we should strive to refurbish our nation with optimism and prayer. When Americans wake up, they say “God bless America.” When we wake up, we often curse our leaders and condemn our country, forgetting that such negativity can have repercussions bouncing back to us.

The compatriots who built this country are not here to witness its destabilization. If we do not want their labor to be in vain, we must practice the values preached by our new anthem. Nigeria’s growth concerns not only the government but all its citizens.

The legislature has said that the newly launched national anthem serves as a beacon of hope and reassurance, starting with “Nigeria, we hail thee.” Are we hailing our dear native land for enduring economic hardship and remaining patient as we face daily challenges?

Change begins with us, at the individual level. Why are we not standing in brotherhood, despite our different tribes and tongues? Are we truly proud to serve our sovereign motherland?

As a member of the NYSC, one of the core aims we are exposed to is to promote national peace, togetherness, rehabilitation, reconstruction, and reconciliation of a torn-up country. Part of the bedrock of good governance is for the citizens to be involved in governance and also promote it. 

The National Youth Service Corps has been a supportive system for good governance from inception till date and it will always be.  The NYSC stands as a strong pillar that advocate for  good government policy.  Despite the economic hardship and the challenges we face, the NYSC continues to instill a sense of optimism and duty among the youth. 

The NYSC’s role in promoting government policies, such as the change of the national anthem, is crucial since the youth are a very important tool for the promotion of government policy, and through the NYSC, people learn to practice the values of unity, peace, and justice, which are embedded in the anthem and are essential for national development.  

Recently, I watched an interview asking people in the diaspora about the laziest African flags, and some chose Nigeria, does our tendency to take our nation’s issues with a grain of salt and not take them seriously as a people have any thing to do with their choice? Should that be the case? They forgot that our flag’s colors represent something meaningful: the two green stripes symbolize natural wealth, and the white symbolizes peace and unity. We should be proud of our flag because it is our symbol that truth and justice reign. Let us strive to improve on truth and justice for our nation’s growth so that we can hand over a banner without stain to the next generation.

There is a saying that a river that forgets its source will dry up. Let us be hopeful that going back to our source anthem will be a turning point for Nigeria. We should continue to pray with this saying: “Oh God of creation, grant this our request, by helping us to build a nation where no man is oppressed, and so with peace and plenty, Nigeria may be blessed.”

Let us hope that in this era of renewed hope, we are on the path to greatness and prosperity in our dear country. Promoting togetherness, avoiding tribalism and religious nepotism, and coming together as one nation are essential. There is a glimpse of hope that Nigeria will be great again, but it starts with each of us doing our part, not by condemning others. The NYSC scheme fosters this spirit of togetherness and national pride, reinforcing that change begins with us at the individual level. 

Nigeria’s journey to greatness begins with every citizen committing to unity, peace, and justice. By working together and supporting each other, we can ensure that the labor of our heroes past was not in vain and build a prosperous future for generations to come. May Nigeria be blessed!!

Haroon Aremu Abiodun is a youth corp member with PRNigeria center, Abuja and wrote in via exponentumera@gmail.com.

Kashim Shettima urges Nigerian doctors to resist ‘japa syndrome’

By Uzair Adam Imam Vice President Kashim Shettima has appealed to Nigerian doctors to resist the temptation of leaving the country for greener pastures, urging them to stay back and help salvage the nation’s healthcare system.

He made this appeal during a courtesy visit by the National Executive Committee of the Nigerian Medical Association (NMA) to the Presidential Villa in Abuja.

Shettima commended the sacrifices of Nigerian doctors and their contributions to the country’s healthcare system, assuring them that President Bola Tinubu’s administration is committed to supporting their efforts.

He emphasized that the government values their services and needs their expertise to improve healthcare delivery in Nigeria.

The Vice President encouraged the doctors to remain steadfast and resist the “Japa syndrome,” a term used to describe the brain drain of Nigerian professionals seeking better opportunities abroad.

He expressed optimism that with collective efforts, Nigeria can become a great nation, and its healthcare system can be transformed.

This appeal comes at a time when the country is facing a challenging healthcare landscape, with many doctors seeking better opportunities abroad due to the perceived lack of investment in the healthcare system.

Private school teachers and poverty: An insider’s view

By Ishaka Mohammed

I discussed in my last article why I don’t generally consider private school teachers victims of proprietors’ inhumanity. Many factors could be responsible for the seeming wickedness of some school owners. However, these teachers are mostly underpaid.

I understand that some private school teachers earn good salaries, but such usually come at the expense of their dignity and peace of mind. This is due to the presence of unruly students who are highly protected against reasonable corrective measures. A teacher must either tolerate their misbehaviour or be ready to quit.

In addition, schools that pay competitive salaries and have standard facilities often overlook other factors that might hinder learning aside from the teachers’ incompetence. Teachers’ efforts are hardly appreciated, as parents and proprietors judge everything based on the students’ scores in internal and external exams. As a result, teachers are usually under pressure to deliver near-perfect performance, hence sacrificing extra time and energy. 

Teachers in the above category are very few compared to those with meagre salaries. Based on my personal experience and interactions with colleagues and other stakeholders, a privileged private school teacher in Nigeria is one whose annual salary is enough to cover feeding, accommodation, clothing, toiletries, and transport expenses without attracting debts. I am talking about a person with perfect health conditions and no dependents.

I have seen instances where a teacher has to rely heavily on contributions (susu or adashi) for several months to be able to buy a new Android phone. 

Some people have questioned why anyone would choose to depend on such a job instead of finding additional sources of income.

Well, I don’t think anyone would decide to subject themselves to the life of penury that the job promises. 

Most private school teachers wish to have “side hustles,” but certain factors, such as time, location, information, capital, etc., block them.

We might think they should be able to access relevant information since they’re adults and educators, but life isn’t always like that. So, I believe that every individual, including you, the reader, can assist one or two teachers by occasionally sharing valuable information concerning alternative sources of income.

And if you own a school or are positioned to influence teachers’ well-being, I urge you to do your best to improve their economic status.

First, I appeal that you frequently review salaries based on economic realities and teachers’ efforts. Although salary increases largely depend on the organisation’s revenues, you must remember that a teacher’s failure to meet basic needs would adversely affect your organisation and education in general. 

Second, as much as possible, reveal dates on which your employees should expect salaries. This would allow them to plan how to use their money correctly. 

Lastly, strive to grant them access to interest-free business loans with flexible repayment terms. You can also organise workshops (for them) on managing multiple income streams.

I believe the implementation of the above suggestions would lead to win-win situations.

Nigeria: Is Democracy Day worth celebrating amidst the Japa wave?

By Abdul Sale

The perception of an average young man in Nigerian life is to have a good-paying job, own a house and settle down with his wife. After that, nothing more or less, while in foreign lands, the reverse is the case as struggles to have different means of income usually start after marriage. However, on the other hand, gathered a handful of Nigerians who have zeal and set their minds on travelling abroad looking for greener pastures, which, to them, is the only way to make it to the promised land.

In 2019 alone, during the Buhari administration, over twelve thousand Nigerians, especially professionals like doctors, nurses, medical lab scientists, engineers, and care workers, travelled to Canada as a result of low remuneration and bad conditions of the working environment. They alleged that the Federal Government refuses to address this. At the time, Nigeria fell into recession, which devastated the economy; then, the Japa trend (jakpa Yoruba word meaning “to flee or run”) became an anthem in Nigeria, especially in the southern part.

Thousands of Nigerians have fled to oversee countries like the USA, UK, Canada, Australia, and other European countries to better their lives and families. In the northern part of Nigeria, the trend was not popular then, even though there were hundreds of northerners who had travelled abroad.

Moreover, I have noticed a wave of japa in the northern part of Nigeria lately, especially in the core north; the emergence of travel agencies and travel agents helped. Hundreds of Arewa youths have fled to countries like Saudi Arabia, Qatar, UAE, Oman, Jordan, and Kuwait, spending around 2 to 3 million Naira.

In some cases, Nigerians embark on the journey through land borders en route to Niger, Libya, Algeria and Morocco, which mostly ends in tragedy. For instance, Aljazeera reported that at least 61 refugees and asylum seekers, including women and children, have drowned following a “tragic” shipwreck off Libya, the International Organization for Migration (IOM) says.

On June 14, 2023, the Adriana, a fishing boat loaded with 750 people en route from Libya to Italy, went down in international waters off southwest Greece. There was a series of similar tragic stories as Flavio Di Giacomo, an IOM spokesperson, wrote on X, formerly Twitter, that more than 2,250 people died in 2023 on the central Mediterranean migrant route.

More than 153,000 refugees and asylum seekers arrived in Italy in 2023 from Tunisia and Libya, according to the United Nations refugee agency. One would wonder what triggers this massive wave of migration, especially among youths who are perceived to be the backbone and the future leaders of society.

The country’s economic situation is one of the driving forces that pushed some Nigerians to make that decision. Our leaders should, as a matter of urgency, create policies and bring ways to improve the country’s economic situation, thereby creating an enabling environment for the people to flourish their businesses.

Federal and state governments should invite foreign investors to come and invest in Nigeria to employ the thousands of unemployed graduates in the country. Moreso, the military and other security agencies should always respect the fundamental human rights of the citizens, as Nigeria is labelled as a country with high cases of human rights violations.

As we are reaching the second quarter of 2024, many Nigerians, especially youths, are ecstatic and happy about 2024 democracy day, full of hope and dreams that they wish to accomplish this year. Therefore, the government in power should redouble its efforts in helping these ambitious youths to realise their dreams.

Abdul Sale wrote via abutalatu72@gmail.com.

NIGERIA: It’s the impunity, actually

By Dr Raji Bello

Our high-maintenance and strangely imaginative federal legislators have embarked on another fancy idea for solving our country’s problems – a single six-year term for federal and state chief executives. I have since realised that Nigerians would suggest anything as a way out of our problems other than the most pertinent one: defeating impunity. At the current rate that our National Assembly is moving, we will wake up one day to hear a motion to return the country to using miles instead of kilometres as a way to improve efficiency. 

Although I advocate for replacing our current system with a more centralised one, I have never doubted that the country’s most important problem is that its citizens can conduct themselves without any fear of consequences.

The fear of consequences has always moderated human behaviour and has brought peace, order, stability and prosperity to human societies. Even the most sophisticated countries in the world today have never thought of lifting the threat of consequences for law-breaking on their citizens. But Nigeria has decided that applying consequences for breaking the law is unkind and should be done away with. 

We are always unwilling to punish wrongdoing while also being unable to do so. As a result, we keep moving from chaos to dysfunction and back to chaos again. And each time we sit and ponder over potential solutions, we always look away from impunity – we feel that some cosmetic changes could rescue us while we allow our personally profitable culture of impunity to remain.

When our electoral system is not working, we think of changing electoral laws but without punishing those who broke the existing laws. Hardly anyone is in jail at the moment in Nigeria for sponsoring or perpetrating electoral violence, and the infamous former Adamawa INEC commissioner has still not been punished one year after he wilfully infused chaos into the state’s governorship election. 

We are incapable of punishing corruption by our VIPs; our most celebrated cases—Abacha loot, Alamieyeseigha, and Ibori—only happened because foreign countries assisted us. The Halliburton and Siemens bribery scandals were never punished in Nigeria, although both companies were prosecuted in their home countries for the crimes that they committed in Nigeria. 

It took the determination of the UAE and the US, not Nigeria, to finally put scammer Hushpuppi away. We have managed to convict kidnapper Evans after several years of trial, but there are now fresh attempts to arrange a plea bargain for him. As big as the problem of oil theft is in our country, only foreigners and other minor individuals have ever been convicted of the offence. 

A notorious bandit, who could not be arrested in Nigeria, was intercepted recently when he crossed the border into the Republic of Niger. If not for the help from the same Niger, we would also not have Abdulrashid Maina in prison by now. Nnamdi Kanu jumped bail and left Nigeria while our security looked the other way and it took the cooperation of Kenya to get him back. 

In the Boko Haram theatre, terrorist kingpins only die from infighting among their factions, not by getting killed by the authorities. Any terrorists that we actually capture are given a pardon and ‘rehabilitated’ in camps in our towns, where they end up living side-by-side with their terrified former victims. Over a dozen soldiers were killed on active duty in Delta State without any accountability by the culprits in that act, but we were surprised when five were killed yet again in Abia State. 

The few VIPs that we have managed to jail for corruption after long trials were given official pardons by the former president of Nigeria, whose pardon list also included ‘common criminals’ jailed for offences like the 419 scam. Donald Trump and Hunter Biden have just been convicted of, guess what, lying, but Nigeria could not as much as arrest and arraign Yahaya Bello for looting public funds and the famous case of our former Accountant-General Ahmed Idris has not taken off yet. 

Senator Omo-Agege was fingered by the police for the theft of the Senate’s mace but he got promoted to deputy senate president soon after. Ahmed Lawan has regained his senate seat without really participating in a valid electoral contest. He did not contest in the original primary but got his party to stage another one for him after he had decided that he wanted to be a senator again, not president. With his ‘victory’ in the arranged primary, he got the Supreme Court to support him via a 3-2 split decision. The same individual spoke to the BBC Hausa a few days ago as an elder statesman, where he proffered solutions to the problems of Nigerian democracy. There is no way that a country with such brazen industrial-scale duplicity would make any headway.

Open incitement is largely consequence-free in the country, and the perpetrators know that. Our Islamic clerics who went to foreign countries to study must have seen how public preaching is highly regulated in these countries. All Friday sermons are written by the state, and Imams get fired for merely letting substitute Imams deliver their government-authored sermons. But the same clerics return to Nigeria to assert their freedom to speak publicly in any way that they choose. For Nigerians, democracy is the same thing as lawlessness.

Well, there are no new laws or new political systems that could work side-by-side with impunity. We must defeat impunity first before anything else would work. Impunity begets even more impunity, unleashing a catastrophic loop. As long as the average Nigerian does not fear possible consequences for their actions, we will never be a normal country.

Tnubu celebrates 25 years of unbroken democracy in Nigeria

By Sabiu Abdullahi

President Bola Tinubu marked Nigeria’s 25th anniversary of democratic governance, paying tribute to the country’s journey from military rule to democracy. 

The President honoured the sacrifices of pro-democracy heroes, including Chief MKO Abiola, General Shehu Musa Yar’Adua, and Pa Alfred Rewane, who fought for the nation’s freedom. 

Tinubu acknowledged the challenges faced during the transition but praised the resilience of Nigerians and the crucial role of pro-democracy activists, journalists, and media establishments. 

Displaying democracy as a way of life, the President vowed to safeguard citizens’ rights and freedoms, promising continued economic reforms and a commitment to listening to the people. 

As Nigeria celebrates this day, Tinubu urges citizens to cherish and protect their hard-won democracy, working together towards a brighter future.