The silent conspiracy: How Nigerian telecom giants exploit people
By Abdullahi Adamu
Whenever the Nigerian Electricity Regulatory Commission (NERC) announces an electricity tariff increase, Nigerians brace for even worse power supply. Due to incessant national grid collapses and inadequate transmission by the Transmission Company of Nigeria (TCN), poor generation continues to plague the sector, yet tariffs keep rising.
Now, the Nigerian Communications Commission (NCC) is following the same path, approving telecom companies’ hikes in call and data service prices. Meanwhile, Nigerians suffer from poor network quality and unreliable internet services.
It seems these regulatory agencies have forgotten that their primary mandate is to protect consumers and ensure efficient service delivery, not just to rubber-stamp tariff increases for the companies they regulate. When will they start holding these service providers accountable instead of burdening citizens with higher costs for declining service quality?
The recent price hike by telecom companies in Nigeria has affected subscribers’ wallets and seems to have impacted the quality of network services.
It’s frustrating when you pay more for a service, but the quality doesn’t meet expectations. Poor network provision and services can affect productivity, communication, and daily life.
Despite the widespread complaints from Nigerians, it’s disappointing that the services provided by telecom companies have not significantly improved.
The regulators’ lack of response, such as the Nigerian Communications Commission (NCC), is also concerning. It’s their responsibility to ensure that telecom companies provide quality services and protect consumers’ interests.
It’s time for Nigerians to continue to speak out and demand better services.
Remember, collective action can lead to positive change.
Abdullahi Adamu wrote via nasabooyoyo@gmail.com.