Education

When students become customers: the business of private education

By Malam Ibrahym El-Caleel

A widely circulated video showed an altercation between a staff of the Maryam Abacha American University of Nigeria (MAAUN) and a father to one of the students of the school.

It is a 33-second-long video that doesn’t allow for proper evaluation of the incident except for the audacious comment the student made at the tail-end of the video, in support of her father, saying, “Ba fa kyauta mu ke zuwa karatu makarantar ba. Kuɗi muke biya”. Meaning, “we aren’t studying in this school free. We pay money”.

The school has rightly issued a press release to say it has set up a committee to investigate what happened, and it demands to have the full video of what happened to ease its investigation since a 33-second video will barely help you take an informed position on this. Best wishes to them in their investigation, but let’s talk about the broader picture.

The girl’s raw comment about the money they pay to the school is a bitter lesson in business. The girl sees herself as a customer of MAAUN, not a student, and this is largely the philosophy of most private institutions of learning and their patronisers. It is an entrepreneurship first, then any other thing, like being a school or a university. And therefore, what we see in businesses would happen there since profit is the overall aim. Please, I am not tearing down private institutions. I am discussing business here.

“The customer is always right”

In the early 1900s, Harry Gordon Selfridge, the founder of Selfridges department store in London, popularized the saying that, “the customer is always right”. To be fair to Selfridge, he popularised this business philosophy to protect the buyer. Prior to this philosophy, what existed was the philosophy of “Caveat emptor”, which protects the seller and which means: “Let the buyer beware.”

“Caveat emptor” is simply saying that the buyer is fully responsible for checking product quality, condition, and suitability before purchase. Therefore, once the buyer pays for the product, they cannot hold the seller accountable even if they discovered the product to be defective. Even if you return the defective product to the seller, he’d simply say “Caveat emptor!”, meaning “you should have checked before paying!”.

This is where Selfridge popularised “the customer is always right” philosophy. The aim is to prioritise customer satisfaction even when the customer may be at fault. It is a philosophy aimed at keeping the customer happy or satisfied so as to have a sustainable business into the future. This builds trust and loyalty in business, and this is why it is widely practiced by businesses today.

Customers and some business leaders decided to abuse this nice philosophy. Customers saw it as an edge to abuse employees of the business they are patronising. Business leaders decided to make customers the “kings” and “queens” who are always right, placing them far below the employees who help them drive the business. This is why it is easy for the girl to make reference to how they are the thin line between that staff and joblessness. It is the reason why you, the reader, equally shouted at the bank staff you met at the customer service desk the other day. The bank as an institution with corporate headquarters somewhere in Lagos didn’t serve you well, but you are here in faraway Numan threatening, harassing and abusing an innocent 24-year-old girl you met at the bank’s help desk.

Customer is always right!

I was hungry in Barnawa some months back when I decided to walk into Market Square to get some food. A man, who should most likely be in his 50s, walked in after me. The attendant was serving the people who came ahead of him as per first come, first serve. Suddenly, this man took offence and began passing harsh comments on this lady. It was a whole lot of psychological abuse, making even s3xist comments. He wasn’t yelling at me, but I felt the pain. That young lady didn’t respond in kind, but coldly prepared his meal and handed it over. The customer is always right.

Only business leaders can reorient the customer on this. While you need customers to maintain your cash flow, you equally need your employees. And this is what the consumer goods giant, P&G, seems to be better at.

The P&G CEO between 1948-1959, Redwood Deupree, remarkably said: “If you leave us our money, our buildings and our brands, but take away our people, the Company will fail. But if you take away our money, our buildings and our brands, but leave us all our people, we can rebuild the whole thing in a decade.” This is a 187-year old company, teaching you the value of people in a business. Your people are your most important assets.

But unfortunately, most businesses today have thirst for short-term gains and barely have any interest in building a corporate culture that will sustain it into the future. When a company is overly thinking about finance, then it ‘worships’ everything that relates to the bottom line. It is ready to throw its most resourceful employees under the bus just to gain today’s profit. No plan for the business of the future.

First Class or 2.1: Jigawa’s bright minds deserve place

By Muhammad Abubakar Tahir

Jigawa State has, in recent years, earned praise for its progressive policy of offering automatic employment to university graduates who finish with First Class degrees. It is a remarkable gesture, one that highlights the state government’s commitment to education, excellence, and the future of its youth.

However, as commendable as this initiative is, it also calls for reflection. The state government must review the policy to ensure that other brilliant and hardworking graduates are not left behind, particularly those with a Cumulative Grade Point Average (CGPA) between 4.0 and 4.49.

These students, though officially classified as Second Class Upper (2.1), have equally demonstrated distinction, resilience, and intellectual depth. In some disciplines — especially the technical and science-based ones — attaining a First Class degree is extraordinarily demanding. 

Yet many of these students, with CGPAs slightly below the First-Class cut-off, are as competent and deserving of opportunities as their peers who crossed the 4.5 mark. Around the world, employers and institutions recognise this nuance. Graduates with Second Class Upper degrees are widely regarded as strong performers and are eligible for both public- and private-sector roles. 

They also qualify for prestigious international fellowships and postgraduate scholarships. Indeed, scholarship programmes such as Chevening, Commonwealth, and several others typically set their minimum CGPA requirement between 3.5 and 3.7 on a 5.0 scale — comfortably within the Second Class Upper range. 

This shows that the global academic and professional community values not only top-tier excellence but also consistent, well-rounded performance. It is on this basis that Governor Mallam Umar Namadi is urged to broaden the scope of Jigawa’s First-Class employment initiative. 

By extending consideration to graduates within the 4.0 to 4.49 range, the government would not only promote fairness but also maximise the state’s pool of talent. Such an inclusive policy could be designed to include a fair, transparent screening process that rewards skill, creativity, and innovation — qualities not confined to a single grade level.

A similar example can be seen in neighbouring Kano State, where the government recently introduced a domestic scholarship scheme that also accommodates Second Class Upper graduates. Many beneficiaries of that programme come from humble backgrounds, and their stories have shown how such policies can transform lives and families. 

Jigawa State can take inspiration from this model and adapt it to its own development priorities. Governor Namadi has already demonstrated a listening and compassionate leadership style, particularly through his swift interventions during last Ramadan when he responded to citizens’ needs with empathy and urgency. 

Extending opportunities to deserving 2.1 graduates would further strengthen public confidence in his administration and reinforce his image as a people-centred leader who believes in inclusive governance.

History will not forget him if he heeds this call. His legacy will be remembered not just for rewarding excellence, but for redefining it — by recognising that excellence wears many shades. That brilliance sometimes exists just a decimal point below a First Class.

In the end, what truly defines a visionary leader is not only how he uplifts the best but how he ensures that no capable hand is left idle when there is work to be done for the good of the state.

Muhammad Abubakar Tahir is a journalist based in Hadejia, Jigawa State. He can be reached via abubakarmtahir81@gmail.com.

Ghana adopts local languages as medium of instruction in schools

By Muhammad Sulaiman

The Government of Ghana has introduced a new education policy mandating the use of local languages as the primary medium of instruction in all schools across the country.

Announcing the policy, Minister of Education, Haruna Iddrisu, said the decision marks a major step toward resetting Ghana’s education system to better reflect the nation’s linguistic and cultural realities. He emphasised that children learn best in their mother tongue, which enhances understanding and cognitive development.

“The use of our local languages in classrooms will not only improve learning outcomes but also help preserve Ghana’s rich linguistic heritage,” Iddrisu stated.

The Ghana Education Service (GES) has been directed to oversee the nationwide implementation of the policy. The move is expected to significantly reduce the dominance of English in the country’s early education system and promote inclusivity through indigenous languages.

Insecurity, abandonment cripple Zangon Gabas Primary School

Muhammad Isah Zng

Special Primary School in Zangon Gabas, Ungogo Local Government Area of Kano State, is struggling with insecurity and abandoned, burnt classrooms, leaving pupils and teachers in a difficult learning environment.

A resident and Islamic teacher, Abdullahi Ahmed, voiced concern that the school has been neglected by the government, leaving it vulnerable to vandalism and deterioration. He stated that youths often break onto the premises after lessons to play football, which frequently results in damage to school property and theft of valuable items.

“The major problem is insecurity. Youths come into the premises, deface classrooms, and steal items. If nothing is done, this school may one day become history,” Ahmed said.

Besides security breaches, classrooms that were burned several years ago remain unrepaired and unused, further reducing available learning space. Ahmed, who also uses the classrooms for Islamic lessons, disclosed that the headmaster had hired a security guard and was paying him from personal funds to protect the remaining facilities.

Community members are urging the Kano State Government to urgently repair the classrooms that were burned and to ensure security to protect the school. Education stakeholders warn that if no action is taken, the worsening conditions could jeopardise the future of pupils in Zangon Gabas. 

Converting ATBU to a conventional university: A backward step in a forward world

By Aminu Babayo Shehu

The recent move by Senator Shehu Buba Umar, representing Bauchi South, to convert Abubakar Tafawa Balewa University (ATBU), Bauchi, from a University of Technology to a conventional university has stirred deep concern among stakeholders, alumni, and advocates of science and technology education. The bill, which has already passed second reading in the Senate, risks undoing decades of progress that ATBU has made in advancing technology-driven learning and innovation in Nigeria.

In an era when nations are competing through science, technology, and innovation, Nigeria cannot afford to take a step backwards. Around the world, technology is driving development, job creation, and national competitiveness. From Artificial Intelligence to Robotics, Biotechnology, and Cybersecurity, the future of work and industry is being reshaped by technology. It is therefore troubling that, instead of strengthening one of Nigeria’s most respected technology-based universities, the discussion is now about diluting its identity.

ATBU has earned its reputation as one of the country’s leading technological institutions. For decades, it has produced graduates who are not only competent but highly sought after in both the public and private sectors. Alumni of the university are excelling in software engineering, telecommunications, construction, fintech, and data science. Many are leading teams, building products, and contributing to the growth of major organisations across Nigeria and abroad.

In recent years, the university has made even more progressive strides. The Faculty of Computing, for instance, has expanded its curriculum beyond traditional Computer Science to include new, globally relevant courses such as Artificial Intelligence, Data Science, Software Engineering, and Cyber Security. These additions are clear evidence that ATBU is aligning itself with international trends and preparing students for the realities of the modern digital economy.

Instead of seeking to convert ATBU into a conventional university, the Federal Government and relevant stakeholders should focus on strengthening its technological capacity and research base. There are better, more visionary ways to make the institution self-sustaining and impactful. Establishing Artificial Intelligence research laboratories, cybersecurity and digital forensics hubs, robotics and automation labs, and technology incubation centres would attract both local and international partnerships. Such facilities could become national assets for innovation, startups, and industrial research.

Globally, top universities have achieved great success by maintaining and deepening their technological focus. The Massachusetts Institute of Technology (MIT) in the United States, Tsinghua University in China, and the Korea Advanced Institute of Science and Technology (KAIST) are shining examples of institutions that have transformed their nations through technology-driven education and research. Nigeria should be learning from these models, not abandoning its own.

Turning ATBU into a conventional university would water down its focus and weaken the very foundation on which it was established. What Nigeria needs today are more institutions that specialise in applied sciences, engineering, and emerging technologies; not fewer.

This proposal, though perhaps well-intentioned, is ill-timed and misdirected. The challenges of the 21st century demand more innovation, not less. The future will belong to nations that invest in science, technology, and knowledge creation.

ATBU should remain what it was meant to be: a University of Technology dedicated to building Nigeria’s next generation of innovators, engineers, and researchers. To do otherwise would not just be a loss for Bauchi or Northern Nigeria, but for the entire country.

Aminu Babayo Shehu is a Software Engineer and alumnus of Abubakar Tafawa Balewa University, Bauchi. He writes from Kano via absheikhone@gmail.com.

NELFUND opens student loan portal for 2025/2026 session

By Anwar Usman

The Nigerian Education Loan Fund has announced the official opening of its student loan application portal for the 2025/2026 academic session, providing access to financial support for students across tertiary institutions in the country.

The agency said the application will run for three months from Thursday, 23rd October 2025, to Saturday, January 31, 2026.

This was revealed in a statement issued on Tuesday by NELFUND’s Director of Strategic Communications, Oseyemi Oluwatuyi.

NELFUND urged fresh students to apply using their Admission Number or JAMB Registration Number in place of a matriculation number.

It called on tertiary institutions to show understanding regarding registration and fee payment deadlines for applicants awaiting loan disbursement.

Institutions are encouraged to show understanding in enforcing registration and fee Flexibility payment deadlines for students awaiting loan disbursement

“Institutions that have not yet commenced their 2025/2026 academic session should formally write to NELFUND with their approved academic calendar for scheduling flexibility

The statement further revealed that, “NELFUND appeals to all institutions to consider temporary registration measures for students whose loan applications are being processed to ensure that no student loses access to education due to financial constraints.”

Three BUK academics among world’s most cited scientists in 2025 ranking

By Uzair Adam 

Three scholars from Bayero University, Kano (BUK), have been named among the top 2% of the world’s most influential scientists in the 2025 global ranking released by Stanford University in collaboration with Elsevier.

The Daily Reality reports that the list, which draws on data from the Scopus database, recognises researchers whose work is among the most cited worldwide. 

The ranking evaluates research impact using standardised metrics, including total citations, h-index, co-authorship-adjusted index (hm-index), and a composite indicator (c-score), across 22 fields and 174 subfields.

The BUK academics featured in the 2025 ranking are Professor Abdulrazaq Garba Habib of the Department of Internal Medicine, who ranks 82nd globally in Clinical Medicine, subfield Tropical Medicine, with an h-index of 11 and an hm-index of 5.

Dr. Sunusi Marwana Maniadan from the Department of Mechanical Engineering, ranked 4,131st in Enabling and Strategic Technologies, subfield Materials, with an h-index of 14 and an hm-index of 4. 

Dr. Isah Baba Abdullahi of the Department of Mathematical Sciences, ranked 142nd in Physics & Astronomy, subfield Mathematical Physics, holding an h-index of 8 and an hm-index of 4.

The Stanford-Elsevier ranking is widely regarded as one of the most credible indicators of scientific influence, spotlighting researchers whose work is highly cited and influential in their fields.

Commenting on the achievement, BUK Vice Chancellor, Professor Haruna Musa, described the recognition as a reflection of the university’s academic growth and research excellence on the global stage. 

The inclusion of these three scholars’ positions BUK among the select Nigerian universities with multiple entries in the prestigious annual ranking.

Miss Nafisah, the English champion and her N200,000 home gift

By Usman Abdullahi Koli

Miss Nafisah Abdullahi is only 17 years old, yet she has already taken Nigeria to places many nations only dream of reaching. From Yobe, a state too often mentioned only in the language of poverty and conflict, she stood before more than 25,000 contestants from 69 countries in the TeenEagle Global Final Competition and emerged as the champion. She carried Nigeria’s name to the intellectual stage and defeated children from nations where English is not just learned in classrooms but lived in homes. That was her priceless gift to Nigeria. And what did Nigeria offer her in return? A handshake, a press release, and two hundred thousand naira that cannot even pay for a single semester in a good university. A priceless victory reduced to pocket change.

Nafisah’s story is about values. It is about what we choose to honour as a people. In this country, when footballers return with medals, they are welcomed with parades and rewards. When entertainers make noise abroad, we turn them into national idols. But when a young girl conquers the world with her mind, we greet her with silence. That silence is not empty; it is a lesson. It tells millions of children that brilliance does not count here. It tells them that books are useless, that the talent of the mind will never be celebrated in their own land.

Think of where she comes from. Yobe is not a place filled with world-class schools or endless opportunities. It is a place battered by poverty, scarred by insecurity, and haunted by the highest figures of out-of-school children in the country. It is a place where girls are too often married off young, their dreams cut short before they can even begin. Nafisah could easily have been one of those forgotten numbers. Instead, she fought through the darkness, studied where others gave up, and rose to defeat students from the United States, the United Kingdom, and Canada in their own language. That is not only radiant. That is defiance. That is resilience. That is Nigeria at its best.

Other nations know how to treat their treasures. Pakistan stood by Malala Yousafzai until she became a Nobel Prize winner and a global voice for education. India lifted Gitanjali Rao, a teenager named TIME Kid of the Year, and gave her platforms to inspire millions. Kenya celebrates its brightest minds with scholarships and presidential recognition.

In the United States and the United Kingdom, children who win with their minds are given opportunities that change their lives forever. These countries understand that the true strength of a nation lies not only in athletes or entertainers but in the prowess of its children.

Nafisah’s victory should not be another forgotten headline. It should be the spark of a national movement. She deserves a scholarship that secures her future. She deserves to be made an ambassador for girl-child education, carrying her story into classrooms and villages where girls are still told their only destiny is marriage. The First Lady should stand with her. The Yobe State Government should lift her up publicly so her story becomes a source of pride and hope. Philanthropists, NGOs, and corporate leaders should support her not as charity but as an investment in the future of Nigeria.

And if tomorrow Nafisah leaves Nigeria for a country that values her, who will we blame? If she becomes a professor abroad, a world-class innovator, or even a global leader, will we cry about brain drain? What moral right do we have to lament when we refused to keep her light burning here?

Nigeria must stop dimming the dreams of its brightest children. We cannot keep clapping for dancers and athletes while ignoring the Nafisahs who show us that talent can rise from the roughest soil. If we want respect in the world, we must first respect knowledge at home.

History will not remember the leaders who ignored genius. It will remember those who lifted it. Let it not be written that Nigeria built stadiums for athletes, celebrated singers with riches, and abandoned a 17-year-old girl from Yobe who conquered the world with English. Her triumph is Nigeria’s triumph. Our silence, however, is Nigeria’s shame.

Usman Abdullahi Koli wrote via mernoukoli@gmail.com.

Mathematics: The silent philosopher of all disciplines

By Tijjani Usman Dalhatu

The recent announcement that Mathematics will no longer be compulsory for admission into Arts and Humanities programs in Nigerian universities has generated both relief and concern. While it may appear to remove a long-standing obstacle for many students, it also raises a deeper philosophical question about the role of Mathematics in shaping thought itself.

Mathematics is far more than a subject in the school curriculum; it is a philosophy of reasoning, structure, and truth. It disciplines the mind to detect order in complexity, to question assumptions, and to think with clarity. It is the silent philosopher that underlies all genuine understanding, whether in the sciences, the arts, or the humanities.

History is rich with thinkers who embodied this union of logic and imagination. Bertrand Russell, both philosopher and mathematician, sought truth through reason and ethics. G. H. Hardy regarded pure mathematics as a creative art, not just an academic pursuit. Lewis Carroll, a mathematician, used logic and paradox to craft timeless literary classics. And Omar Khayyam, celebrated as a poet of destiny, was first a master of algebra and astronomy.

Their lives remind us that the boundaries we draw between science and the humanities are artificial. Every discipline, whether it studies numbers or narratives, still depends on logic, pattern, and evidence. Even the modern historian employs statistics to interpret migration, the linguist applies probability to syntax, and the sociologist uses data to understand society.

Removing Mathematics from the foundation of Arts education risks cultivating thinkers who may feel deeply but reason shallowly. They may be fluent in expression yet uncertain in structure. In an age governed by data, where information is quantified and measured, even the humanities must remain numerate to stay relevant.

Mathematics sharpens the intellect not by teaching us to count, but by training us to think precisely. One may exclude it from certificates, but never from the mind.

For to reason is to calculate, and to imagine is to measure the infinite.

Tijjani Usman Dalhatu is a lecturer and researcher in Chemistry Education at the Federal University of Technology, Minna, Nigeria. He can be reached via tijjani.usman@futminna.edu.ng.

Kaduna State approves new salary structure for 3 tertiary institutions

By Abdullahi Mukhtar Algasgaini

Senator Uba Sani, the Governor of Kaduna State, has approved a new salary structure for three major tertiary institutions in the state.

The approval covers academic and non-academic staff of Nuhu Bamalli Polytechnic, the Shehu Idris College of Health Sciences and Technology, and the College of Education, Gidan Waya.

This decision brings to an end a 15-year-long struggle by the staff of these institutions, who have been demanding a review of their remuneration package.

The new salary structure is expected to align their pay with contemporary economic realities and improve morale.

While the specific details of the new salary scale were not immediately released, the approval is seen as a major victory for the educational sector in the state and a fulfillment of the government’s commitment to the welfare of its workforce.