Month: October 2025

FG pays ₦2.3bn to settle lecturers’ salary arrears

By Abdullahi Mukhtar Algasgaini

The Federal Government has approved the release of ₦2.3 billion for the payment of outstanding salary and promotion arrears owed to lecturers in public universities.

The Minister of Education, Tunji Alausa, made the announcement on Wednesday during a briefing on the government’s ongoing negotiations with the Academic Staff Union of Universities (ASUU) and other tertiary institution unions.

Minister Alausa stated that President Bola Tinubu is dedicated to settling all outstanding welfare and funding issues in a “transparent, fair and sustainable manner.”

Furthermore, the government has approved a significant policy change to prevent future arrears. Starting from 2026, Earned Academic Allowances will be fully integrated into the core salaries of university lecturers.

This measure, according to the Minister, is designed to ensure “prompt, predictable, and sustainable payments” of staff entitlements.

When universities go on strike, who really suffers, and who is to blame?

By Lawan Bukar Maigana 

In Nigeria, university strikes have become an all-too-familiar story, a recurring wound that never seems to heal. Each time ASUU announces an industrial action, lectures stop, campuses grow silent, and dreams are placed on hold. Politicians continue with their schedules, lecturers retreat to side jobs, but the students —the very heart of the education system —are left stranded. They lose time, motivation, and opportunities that they can never fully recover. Yet, as the cycle repeats, one cannot help but ask: who truly bears the weight of these strikes, and who should take responsibility for the damage they cause?

For decades, the Academic Staff Union of Universities (ASUU) has justified its strikes as a means of pressuring the government to honour agreements on better funding, fair wages, and improved infrastructure. These demands are valid. Anyone who has walked through the corridors of a public university in Nigeria would agree that poor facilities, overcrowded lecture halls, and unpaid salaries reflect a deep neglect of education by successive governments.

But while the union’s grievances are understandable, the methods have become controversial. The government, on the other hand, often accuses ASUU of holding the system hostage. It argues that the union’s insistence on strikes as the only bargaining tool cripples progress and punishes innocent students who have no hand in the dispute. In the end, both parties trade blame while the students, the most powerless group in the equation, pay the ultimate price.

A four-year course can easily stretch to six or seven years because of strike interruptions. Many students find their enthusiasm fading over time. Some lose focus entirely and drop out of school. For those who persevere, the delay spills into their plans. By the time they graduate, they are already approaching 28, 29, or even 30, before the one-year NYSC service.

The real tragedy becomes apparent when they start searching for jobs. Most government and private organisations in Nigeria set an age limit of 26 to 30 for entry-level positions. By the time many graduates are done with university and service, they have crossed the threshold. Their only crime is being caught in a system that values bureaucracy over merit and punishes them for something beyond their control.

This is why it is not just an academic crisis; it is an economic one. Each prolonged strike increases youth unemployment and deepens poverty. Parents who struggled to pay tuition watch their investments stagnate, and the nation loses years of productivity from its young minds. How can a country move forward when its brightest are trapped in uncertainty?

Yet, every time negotiations collapse, the conversation focuses on who blinked first, ASUU or the government, not on who bleeds most from the outcome. It is as though the welfare of students matters less than the politics of power and payment. That is the heart of the problem.

Let us be honest. Both parties are culpable. The government’s insensitivity and failure to prioritise education are unacceptable. Budgetary allocations to education consistently fall below UNESCO’s recommended 26 per cent. Lecturers, too, must reflect on whether indefinite strikes remain the most effective way to demand change. It is one thing to fight for rights; it is another to destroy the bridge that connects those rights to the future.

If universities had better funding, research grants, and prompt salaries, ASUU would have no reason to down tools. But if the union continues to rely solely on strikes without exploring alternative forms of advocacy, such as strategic legal action, citizen engagement, or performance-based protests, then students will remain collateral damage in every industrial action.

The solution lies in sincerity from both sides. Government officials must stop making empty promises and start implementing lasting reforms. ASUU must adopt modern negotiation strategies that prioritise students’ interests first. The students themselves must also rise, through constructive activism, to demand accountability from all sides.

Education is not a privilege; it is a right. Every time it is disrupted, a generation loses part of its potential. The government and ASUU must remember that time is not renewable. Every month lost to a strike is a wound that never fully heals for a student.

Some will argue that strikes have brought partial victories such as improved salaries, better agreements, and occasional funding. But these victories often come at too great a cost. Students spend longer years on campus, graduate later, and face tighter job markets. Many lose scholarships or opportunities abroad because their transcripts are delayed or their academic calendars are unpredictable.

A society that allows this cycle to persist undervalues its youth. The damage is not immediately visible, but it later manifests in the frustration of jobless graduates, the rise of social vices, and the erosion of hope. When young people start believing that hard work no longer pays, the nation begins to decay silently.

The truth is simple: when universities are on strike, everyone loses, but students lose the most. They lose time, morale, and faith. And no compensation can restore that lost time.

Until the day Nigeria treats education as a national emergency, not a political bargaining chip, these strikes will continue, and the nation will keep producing delayed graduates and disappointed dreams.

The next time a strike is declared, we should ask not just who is right or wrong, but who is hurting most. Because in the end, it is not the lecturers or the politicians who suffer, it is the students whose futures hang in the balance.

Lawan Bukar Maigana is a media consultant, humanitarian, storyteller, and inspiring diplomat. He can be reached via email at lawanbukarmaigana@gmail.com.

Drones, AI will be deployed to combat oil bunkering, maritime crimes — Naval Chief

By Anwar Usman

The chief of naval staff, Idi Abbas, has said that the Nigerian Navy will adopt advanced technology, including drones and artificial intelligence, to modernise its operations and tackle maritime crime across the country’s waterways.

Speaking during his screening by the senate on Wednesday, Abbas said the navy would prioritise technological innovation over traditional fuel-heavy patrols for smarter, faster, and more cost-efficient approach to maritime security.

He stated that, “We will incorporate more technology, including the use of drones, to tackle maritime crime.” “A lot of resources are currently wasted fuelling boats to reach remote areas. Technology will help us respond faster and more effectively.”

He further stated that, the navy was fully committed to improving operational efficiency and reducing costs through innovation, adding that surveillance tools would be central to preventing oil theft and illegal bunkering.

“We already have structures in place to curb maritime crimes, but I intend to incorporate more technology, especially drones,” he said.

Abbas, while responding to a question from Olamilekan Solomon, senator representing Ogun west and senate committee chair on appropriation, said oil theft persists mainly in hard-to-reach creeks and coastal areas.

He also revealed that “the theft may appear minimal individually, but when accumulated, it becomes substantial. We’re exploring drone technology to monitor and control these leakages.”

Abbas reaffirmed the navy’s commitment to its total spectrum maritime strategy, which, he said, addresses major security challenges such as piracy, oil theft, kidnapping, and banditry.

Recall that, Tinubu nominated Abbas as chief of naval staff; Olufemi Oluyede as chief of defence staff; Wahidi Shaibu as chief of army staff; Kennedy Aneke as chief of air staff; while Emmanuel Undiendeye was retained as chief of defence intelligence.

Tinubu withdraws clemency for Maryam Sanda, others convicted of serious crimes

By Muhammad Abubakar

President Bola Ahmed Tinubu has withdrawn clemency earlier granted to Maryam Sanda and other convicts of serious offences following a review of the federal pardon list.

Sanda, sentenced to death in 2020 for killing her husband, was among those removed from the list after consultations with the Council of State and public feedback.

Presidential spokesman Bayo Onanuga said the review was guided by the gravity of certain crimes, public sensitivity, and the need to uphold justice for victims and society.

Offenders convicted of kidnapping, drug trafficking, human trafficking, fraud, and unlawful possession of firearms were also excluded from the clemency list.

President Tinubu further ordered the relocation of the Secretariat of the Presidential Advisory Committee on Prerogative of Mercy to the Federal Ministry of Justice and directed the Attorney-General to issue new guidelines for future exercises.

The President reaffirmed his administration’s commitment to judicial reforms and maintaining public confidence in Nigeria’s justice system.

Nigerian police to mark 70 years of women’s service in policing

By Sabiu Abdullahi

The Nigeria Police Force has unveiled plans to commemorate the 70th anniversary of women’s participation in policing, celebrating seven decades of bravery, resilience, and commitment since the first female officers were recruited in 1955.

In a statement released on Wednesday, the Force Public Relations Officer, CSP Benjamin Hundeyin, announced that the two-day event will take place from December 3 to 4, 2025.

The celebration will feature serving and retired female officers, alongside the Inspector-General of Police, Kayode Egbetokun.

According to the statement, the anniversary “underscores the vital role of women in strengthening law enforcement and fostering community trust across the nation.”

It also quoted the Inspector-General as commending the immense impact of women in the Force, noting that their “dedication and compassion have continued to be integral to the foundation of policing in Nigeria.”

Reflecting on their contributions, the Force stated: “Over the past seven decades, women of the Nigeria Police Force have distinguished themselves in administration, investigations, tactical operations, and command leadership. They have embodied integrity, empathy, and excellence in service to the nation and have redefined policing with compassion and purpose.”

The programme will include a national lecture, a historical exhibition, panel discussions, and a community outreach initiative.

The statement further noted that the event reflects the IGP’s commitment to advancing inclusivity, professionalism, and ongoing capacity development for women officers.

“The Nigeria Police Force extends heartfelt appreciation to all female officers, past and present, whose courage and professionalism remain a source of pride and inspiration to the institution and the nation,” it added.

Over 100 killed in Israeli strikes on Gaza amid ceasefire dispute

By Maryam Ahmad

More than 100 people were killed in a series of Israeli airstrikes across Gaza on Tuesday, according to health officials in the enclave. The strikes came shortly after Israel accused Hamas of violating a fragile ceasefire agreement — an allegation Hamas has denied.

Palestinian health authorities said the attacks targeted several densely populated areas, leaving scores of civilians among the dead and many others injured. Rescue teams continued to search through the rubble for survivors late into the night.

In a statement, Hamas rejected Israel’s claims of ceasefire breaches and accused Israel of deliberately escalating the conflict. The group also said Israeli authorities had prevented the return of the bodies of Israeli hostages who were killed during earlier clashes.

The renewed violence has raised fears of a broader breakdown in the ceasefire, which had offered a brief respite after months of devastating fighting. International calls for restraint have grown as humanitarian conditions in Gaza continue to worsen.

Against the Hadith Problem

By Ibraheem A. Waziri

My essay, Against Shaykh Masussuka: A Qur’anic Case for the Reliability of Hadith, stirred more interest than I anticipated. While many readers agreed with my central thesis, a number of them raised a pointed concern: why did I not address what is often called the “Hadith problem”? By this, they meant those reports that, at first glance, appear to contradict the Qur’an, or else propose rulings not congruent with Islam’s basic principles. Some go further, suggesting that certain hadiths diminish the Prophet’s sanctity or undermine the very values the Qur’an upholds. Others, from the opposite direction, are said to elevate hadith to a position of near-supremacy over the Qur’an itself, much as common law sometimes treats judicial interpretation as weightier than the statute it interprets.

To my mind, the reason I did not write directly about this so-called “Hadith problem”, but instead focused on why we must agree primarily on the existence of hadith as a legitimate vehicle for obtaining the correct principles of the deen, is simple: the problem is not new. No community, secular or religious, has documented and curated its tradition more carefully, rationally, and continuously than Muslims have with hadith. As such, Muslim scholarship has wrestled with these questions beautifully and intellectually more than a millennium ago. Much of what trends today on social media is only an echo of debates settled centuries earlier. My earlier essay, The Eternal Quartet: Understanding the Hadith Debate in Northern Nigeria, already sketched how the primary Sunni schools, both juridical and theological, addressed questions of hadith authenticity and authority. The framework they produced is so robust that it continues to guide our practice today.

The Method, Not the Myth

When a hadith seems to contradict the Qur’an, the real issue is not substance but method. Classical scholars approached every report through layers of scrutiny. First came the isnād: if a report’s chain of transmission was weak or fabricated, the discussion ended there. Second was Qur’anic alignment: no solitary report could overturn what the Qur’an had decisively established. Third was the Prophet’s sanctity: any report that appeared to impugn his character was re-read against the sīrah and the Qur’an’s testimony to his moral standing. Fourth came the tools of uṣūl al-fiqh: harmonising general and particular, weighing abrogation only with proof, and applying great maxims such as no harm and no reciprocating harm. Finally, scholars asked about context: to whom did the Prophet speak, in what situation, with what effective cause?

Regarding the sanctity of the Prophet of Islam, a deeper interpretation even suggests that each authentic hadith that seems to cross the Prophet’s moral standing should be understood as teaching something different, excluding the Prophet himself, even if he appears as the reference point. For example, the authentic hadith that says the Prophet’s parents are in Hell should not be read as condemning them personally, but as teaching that whoever dies in disbelief faces that fate. Likewise, the hadith of Umm Haram is not to be taken as evidence of inappropriate closeness but as a lesson on boundaries with one’s mahrams.

This is why many supposed contradictions dissolve under discipline. A hadith regulating a temporary abuse does not become a timeless principle. A narration that seems to permit harm is reined in by the Prophet’s own maxim forbidding it. The method resolves what appears chaotic.

Qur’an First, Sunnah Beside

Another anxiety is the claim that the hadith has been placed above the Qur’an. But this is more perception than reality. The Qur’an is always first in rank. The Sunnah explains and operationalises it. The Qur’an itself gives the Prophet that mandate: “We revealed to you the Reminder so that you may explain to people what was sent down to them” (16:44). It calls him “an excellent example” (33:21), insists that “whoever obeys the Messenger has obeyed Allah” (4:80), and commands: “Whatever the Messenger gives you, take it; whatever he forbids you, abstain” (59:7). These verses do not set up rivalry between Qur’an and Sunnah but complementarity. To say the Sunnah explains the Qur’an is no more than to rank it higher than to say a manual outranks the constitution. Both are necessary, each in its domain.

The Eternal Quartet

Why, then, do sincere scholars differ? Because difference is built into the system. Sunni Islam produced four major theological orientations — Muʿtazilī, Ashʿarī, Māturīdī, and Atharī — and paired them with four juridical schools — Ḥanafī, Mālikī, Shāfiʿī, and Ḥanbalī. This “eternal quartet” explains why equally devout scholars may reach different conclusions about solitary reports, analogy, or custom. Some demand mutawātir reports for theology, others accept sound solitary ones. Some lean on the practice of Madina, others on text alone. Yet all remain within the same qibla.

This plurality is not a weakness but a civilisational strength. No other intellectual tradition has institutionalised difference in this way while maintaining unity. Where others splintered, Islam built a square strong enough to hold its four corners together.

Empires on the Quartet

These paradigms sustained real societies. The early ʿAbbāsid caliphate ran on a Ḥanafī–Muʿtazilī synthesis during the miḥna era. The Seljuks, Timurids, Mughals, and Ottomans all thrived on Ḥanafī–Māturīdī orthodoxy, the Ottomans for nearly seven centuries. Across the Maghrib and the Sahel, Mālikī fiqh and Ashʿarī creed underpinned the Almoravids, the Marīnids, the Songhay under Askia Muhammad, and the Sokoto Caliphate. The Shāfiʿī–Ashʿarī pairing defined the Ayyūbids and Mamlūks in Egypt, spread to Yemen and the Horn of Africa, and later carried Islam to Aceh and Malacca. Meanwhile, Atharī–Ḥanbalī frameworks underpinned the First and Second Saudi states and continue to inform the Kingdom of Saudi Arabia today.

No other religious-intellectual system has produced such enduring political architectures across continents and centuries.

Survival Through Shock

Even more impressive is how these paradigms survived colonial disruption. Islamic institutions such as awqāf, market regulation, and family law provided continuity, enabling Muslim societies to withstand conquest and modern upheaval. The frameworks built centuries ago still help communities navigate modernity.

Take finance: much of today’s Islamic banking rests on Ḥanafī tools such as istiḥsān (juristic preference), ḥiyal (legal stratagems), and the use of custom. Mālikī reliance on maṣlaḥa (public good) grounds policy and governance contributions. What looks like accommodation is, in truth, tradition applying timeless principles to new realities.

Nigeria’s Sahelian Inheritance

Closer to home, Nigeria’s Muslim communities have drawn heavily on this inheritance. The Sahelian empires were governed through Mālikī fiqh and Ashʿarī creed. These frameworks enabled our communities to transition into the modern Nigerian state without collapse. Resident colonial and post-colonial scholars such as Shaykh Abubakar Mahmud Gumi, drawing on Mālikī usūl, issued fatwas that justified the abolition of slavery, the acceptance of modern banking, the embrace of Western education, and participation in political, military, and democratic institutions. His rulings were not departures but faithful applications of classical principles to new circumstances.

What To Do With a Troubling Hadith

Still, an ordinary believer may encounter a hadith that feels alien or offensive. The tradition offers a compass:

1. Verify authenticity, for many reports are weak or fabricated.

2. Read it alongside the Qur’an’s universals of justice, mercy, and tawḥīd.

3. Ask which domain it addresses: creed, law, or character, each with its own thresholds.

4. Probe its context: was it aimed at a specific abuse?

5. If two sound readings remain, prefer the one that safeguards the Prophet’s dignity and the Qur’an’s objectives.

That preference is not modern softness but classical orthodoxy.

 Continuity, Not Collapse

The so-called “Hadith problem” is not an unsolved crisis but a well-worked conversation. Classical Islam built methods strong enough to filter and contextualise reports, intellectual diversity broad enough to hold multiple paradigms, and social institutions durable enough to withstand colonial dislocation. Today, as Muslim societies grapple with modern institutions, these frameworks continue to guide us.

To imagine that the hadith undermines the Qur’an is to misread the tradition. To treat hadith as above the Qur’an is equally mistaken. The truth lies in the system: Qur’an as charter, Sunnah as manual, and juristic tools as governance.

The Messenger is trustworthy. The methods used to preserve his words are reliable. Our task is not to discard them under modern doubt, nor to exalt them beyond their station, but to apply them with the seriousness that once gave our civilisations their strength.

Ibraheem A. Waziri wrote from Zaria. He can be reached via iawaziri@gmail.com.

Public Warning: Surge in car thefts in Kaduna metropolis

By Suleiman Usman Yusuf

In view of the recent surge in car thefts across Kaduna State, particularly along Isa Kaita Road from the evening hours onward, it has become necessary to raise public awareness and caution all vehicle owners.

A few days ago, a brother of mine, who is a senior military officer, visited Kaduna and stopped at Corporate Plaza on Isa Kaita Road to run a few errands. Unfortunately, his car, a Pontiac Vibe, was stolen within minutes of parking it around 8:00 p.m.

Shockingly, his younger brother had experienced a similar incident some months earlier at almost the exact location (near Video Max) around 8:30 p.m., when his Toyota Corolla was stolen barely three minutes after stopping to buy shawarma.

About two months ago, I was on the same street around 9:00 p.m. and met a man whose Honda EOD had just been stolen moments before I arrived. While we were still discussing the issue, another person joined and narrated how two cars had been stolen along the same street not long before.

Sadly, this problem is not limited to Isa Kaita Road alone. Other incidents have occurred across Kaduna Metropolis. For instance, about a year ago, one of my elders had his Honda Civic stolen at Sultan Bello Mosque during Friday prayers. Around the same time, my uncle’s Toyota was also stolen at the Dan Fodio Mosque during Juma’at prayers.

A few months ago, a friend who owns a shop at Kaduna Central Market had his Honda Civic stolen from the KASUPDA Car Park. Another friend’s Toyota was taken from Barau Dikko Hospital’s parking area, despite the exit-card security system meant to prevent such occurrences.

I have personally witnessed the trauma many of these victims went through, including how their daily routines and family lives were disrupted. I have accompanied some of them to various police stations to report these incidents, yet none of the cases have yielded any feedback or results.

Please note: no matter the value or condition of your car, it can be a target. These criminals are always on the lookout, and it is important to take every possible precaution to secure your vehicle.

I am not certain how much the Kaduna State Government and relevant security agencies, including the NPF Kaduna and the Nigeria Police Force, are aware of these disturbing trends. Still, I am using this medium to draw their attention to the growing threat. I also urge His Excellency, the Governor of Kaduna State, Uba Sani, to take swift and decisive action to address this alarming situation.

It is worth noting that, in the first two incidents mentioned above, the victims received calls within 12 hours stating that some of their personal identification items (such as ID cards and national ID cards) had been found at Kwanar Dangora. This suggests that many of these stolen vehicles are quickly transported out of Kaduna shortly after the theft.

ADVICE TO CAR OWNERS 

To reduce your risk of becoming a victim, kindly consider the following preventive measures (though not exhaustive):

 1. Install a reliable car tracker if you can afford one.

 2. If not, use mechanical or pedal locks or other simple devices to reinforce your vehicle’s security.

 3. Avoid parking in dark or isolated areas, especially at night.

 4. Do not leave your car engine running while stepping out, even briefly.

 5. Even when your car is properly locked, take extra steps such as locking your steering wheel, using pedal or gear locks, and installing security alarms or tracking devices. Locking alone is often not enough.

 6. When visiting crowded public places such as mosques, markets, or hospitals, try to park in well-secured and well-lit spaces.

⚠️ DISCLAIMER (PLEASE READ)

This message is not intended to cause fear or panic, but to create awareness and promote vigilance. The rate of car theft in Kaduna is alarming, and the more we discuss it openly, the better our chances are of prompting action from the authorities and encouraging citizens to be more careful.

Let us all remain alert, report suspicious movements, and look out for one another. Together, we can make our communities safer.

Stay vigilant, stay safe.

Suleiman writes from Kaduna and can be reached via suleimanusmanbac@gmail.com.

Chinese influencers now required to hold degrees to discuss serious topics

By Hadiza Abdulkadir

Influencers in China will now need to hold a university degree or relevant professional qualifications before discussing serious topics such as medicine, law, education, or finance online, according to new regulations aimed at curbing misinformation.

The policy, announced by Chinese authorities this week, requires prominent online personalities — particularly those with over one million followers — to provide proof of their expertise. Those who fail to comply risk fines of up to ¥100,000 (about $14,000).

Officials say the move is designed to tackle the growing problem of false information and deceptive advertising, especially in areas such as fake medical treatments and supplements that have proliferated on social media.

While supporters argue the measure will help protect the public from misleading content, critics warn it could tighten state control over online speech and limit discussions on critical social issues.

The new rules mark another step in China’s ongoing campaign to regulate its vast and influential online ecosystem, emphasising “professional responsibility” and “accuracy” in digital communication.

When students become customers: the business of private education

By Malam Ibrahym El-Caleel

A widely circulated video showed an altercation between a staff of the Maryam Abacha American University of Nigeria (MAAUN) and a father to one of the students of the school.

It is a 33-second-long video that doesn’t allow for proper evaluation of the incident except for the audacious comment the student made at the tail-end of the video, in support of her father, saying, “Ba fa kyauta mu ke zuwa karatu makarantar ba. Kuɗi muke biya”. Meaning, “we aren’t studying in this school free. We pay money”.

The school has rightly issued a press release to say it has set up a committee to investigate what happened, and it demands to have the full video of what happened to ease its investigation since a 33-second video will barely help you take an informed position on this. Best wishes to them in their investigation, but let’s talk about the broader picture.

The girl’s raw comment about the money they pay to the school is a bitter lesson in business. The girl sees herself as a customer of MAAUN, not a student, and this is largely the philosophy of most private institutions of learning and their patronisers. It is an entrepreneurship first, then any other thing, like being a school or a university. And therefore, what we see in businesses would happen there since profit is the overall aim. Please, I am not tearing down private institutions. I am discussing business here.

“The customer is always right”

In the early 1900s, Harry Gordon Selfridge, the founder of Selfridges department store in London, popularized the saying that, “the customer is always right”. To be fair to Selfridge, he popularised this business philosophy to protect the buyer. Prior to this philosophy, what existed was the philosophy of “Caveat emptor”, which protects the seller and which means: “Let the buyer beware.”

“Caveat emptor” is simply saying that the buyer is fully responsible for checking product quality, condition, and suitability before purchase. Therefore, once the buyer pays for the product, they cannot hold the seller accountable even if they discovered the product to be defective. Even if you return the defective product to the seller, he’d simply say “Caveat emptor!”, meaning “you should have checked before paying!”.

This is where Selfridge popularised “the customer is always right” philosophy. The aim is to prioritise customer satisfaction even when the customer may be at fault. It is a philosophy aimed at keeping the customer happy or satisfied so as to have a sustainable business into the future. This builds trust and loyalty in business, and this is why it is widely practiced by businesses today.

Customers and some business leaders decided to abuse this nice philosophy. Customers saw it as an edge to abuse employees of the business they are patronising. Business leaders decided to make customers the “kings” and “queens” who are always right, placing them far below the employees who help them drive the business. This is why it is easy for the girl to make reference to how they are the thin line between that staff and joblessness. It is the reason why you, the reader, equally shouted at the bank staff you met at the customer service desk the other day. The bank as an institution with corporate headquarters somewhere in Lagos didn’t serve you well, but you are here in faraway Numan threatening, harassing and abusing an innocent 24-year-old girl you met at the bank’s help desk.

Customer is always right!

I was hungry in Barnawa some months back when I decided to walk into Market Square to get some food. A man, who should most likely be in his 50s, walked in after me. The attendant was serving the people who came ahead of him as per first come, first serve. Suddenly, this man took offence and began passing harsh comments on this lady. It was a whole lot of psychological abuse, making even s3xist comments. He wasn’t yelling at me, but I felt the pain. That young lady didn’t respond in kind, but coldly prepared his meal and handed it over. The customer is always right.

Only business leaders can reorient the customer on this. While you need customers to maintain your cash flow, you equally need your employees. And this is what the consumer goods giant, P&G, seems to be better at.

The P&G CEO between 1948-1959, Redwood Deupree, remarkably said: “If you leave us our money, our buildings and our brands, but take away our people, the Company will fail. But if you take away our money, our buildings and our brands, but leave us all our people, we can rebuild the whole thing in a decade.” This is a 187-year old company, teaching you the value of people in a business. Your people are your most important assets.

But unfortunately, most businesses today have thirst for short-term gains and barely have any interest in building a corporate culture that will sustain it into the future. When a company is overly thinking about finance, then it ‘worships’ everything that relates to the bottom line. It is ready to throw its most resourceful employees under the bus just to gain today’s profit. No plan for the business of the future.