By Yakubu Sani Wudil, PhD
1. Leading by example and upholding integrity: An effective manager walks the talk and leads by example. They are seen as a role model for the team and instil trust and confidence in their employees by being honest, transparent, and fair in their actions. By being a person of integrity, managers can gain the respect and loyalty of their team, which is essential for creating a positive and productive work environment.
2. Building a diverse and inclusive team: Managers must recognise the importance of diversity and inclusivity in the workplace. They should strive to create a team representative of the community and customers they serve. This includes selecting people for the job based on their skills and qualifications, regardless of gender, ethnicity, or other differences. A good leader can build an inclusive workforce where everyone feels valued and respected.
3. Being a positive and supportive advocate for the organisation: A manager should be a positive and enthusiastic advocate for their company. They should believe in the company’s mission and follow its direction. They should also be able to communicate this enthusiasm and support to their team, which helps to create a sense of purpose and belonging among employees.
4. Communicating effectively and setting clear goals and expectations: Clear communication is essential for a manager to get the most out of their team. They should be able to clearly communicate their goals and expectations for the team’s performance and what is expected of each employee. Setting clear goals and expectations helps to keep employees engaged and motivated to achieve them.
5. Active listening and understanding the needs of employees: Managers need to be good listeners and actively seek feedback from their employees. They should be open to new ideas and suggestions and be willing to make changes in response to the needs of their team. By listening and understanding the needs of their employees, managers can create an environment that fosters collaboration and creativity.
6. Being emotionally intelligent, taking responsibility and learning from mistakes, and effectively delegating tasks: Emotional intelligence is an essential skill for managers. They should be able to recognise and manage their own emotions and those of their team. They should also be able to take responsibility for their actions and learn from their mistakes. Effective delegation is also essential for managers, as it allows them to focus on their key responsibilities and trust their team members to handle their tasks effectively.