By Muhamad Mikail
In today’s interconnected and accountability-driven environment, a stakeholder is anyone who has an interest in or influence over an organisation, ranging from employees, customers, investors, and regulators to local communities and advocacy groups. Stakeholder engagement is a strategic process that involves informing, consulting, collaborating with, and responding to these groups to ensure transparency, secure buy-in, manage risks, and incorporate feedback into project planning and execution. According to the International Association for Public Participation (IAP2), stakeholders are those who are “affected by or can affect the outcome of a decision or project,” making their inclusion vital to successful outcomes.
A 2020 McKinsey & Company report found that organisations that engage stakeholders meaningfully tend to perform better across both financial and social metrics, and are 2.3 times more likely to outperform their peers. The World Bank now requires stakeholder engagement in all funded projects, and frameworks like the Global Reporting Initiative (GRI) emphasise stakeholder inclusiveness as a core principle of sustainable reporting. In this context, stakeholder engagement is no longer a courtesy—it is a strategic imperative for organisations seeking long-term relevance, impact, and resilience.
Since it became effective in December 2021, the Nigeria Digital Identification for Development Project has sought to have a proactive and open relationship with its stakeholders, across public and private institutions, ministries, departments and agencies, the media, Front End Enrolment Partners, Non-governmental organisations, Civil Society Organisations, disability clusters and women’s forums. This consistent stakeholder engagement is viewed as being fundamental to the core development objective of the Project, which is “to increase the number of persons with a national identity number issued by a robust and inclusive foundational ID system that guarantees their access to services”. This is to ensure the provision of a verifiable means of identification (NIN) for all Nigerians and legal residents of Nigeria.
Thus far, the Project has successfully organised stakeholder consultation workshops annually for critical stakeholders in the ID sector across Nigeria. Importantly, these consultations elicited feedback and synergy on areas of collaboration, building on established networks and structures across communities and ward levels. Reports of these consultation workshops have been published in three national dailies, which serve as a means of reporting back to stakeholders on the progress of implementing their recommendations and suggestions.
It is worthy of immense applause that the Project, through the Ecosystem Coordination Strategic Unit, (ECSU) in manner yet to be replicated in the country and anywhere else in the world supported the then Nigeria Data Protection Bureau headed by Dr Vincent Olatunji, devised a master stroke strategy of engaging critical stakeholders in the digital economy ecosystem, data protection thought-leaders, cybersecurity experts, policy makers, technocrats, NGOs, CSOs, development partners and even politicians in the drive to the drafting, passage of the data protection bill and eventual assent by President Bola Ahmed Tinubu on the 12th of June 2023 all under one year. This eventually gave rise to what is now known as the Nigeria Data Protection (NDP) Act of 2023, which led to the establishment of the Nigeria Data Protection Commission.
Furthermore, the Project Coordinator of the Project Implementation Unit, Mrs Tito Ejenavi said in a speech delivered at the opening of training for over 7,157 revalidated Front End Enrolment Partners and agents, that the PIU is part and parcel of NIMC and has supported the National Identity Management Commission in entering several partnerships that have benefited underserved communities, disability clusters and several women forums including taking enrolment to their communities, test of accountability scorecards and assignment of special enrolment agents to enrol persons with disability, drafting and validation of disability policy, inclusion strategies, incentivisation of enrolment partners using the business model and billing solution, aided by the geo-spatial mapping of all communities and cities in Nigeria. The NIMC is also collaborating with the National Social Safety Net Coordinating Office to enrol the poorest of the poor into the National Social Register and validate the Social Register using the NIN.
As a result of this engagement and numerous other initiatives, NIN enrolment figures and data have improved by millions each month. From January 2022 when enrolment for the NIN stood at seventy-two million, seven hundred thousand, three hundred and sixty (72, 700, 360) and May 2025, enrolment currently stands at one hundred and nineteen million, six hundred and twenty-three thousand, two hundred and twenty-nine, a whopping addition of forty-six million, nine hundred and ninety-two thousand, eight hundred and sixty-nine. This accounts for a 48.80% increase in the number of people enrolled and issued a National Identification Number, NIN.
Establishing and maintaining good relationships requires a long-term horizon, involving taking varied steps and making different, far-reaching decisions. The NIMC through the Project Implementation Unit, PIU of the NDID4D Project have invested heavily and strategically in the training and retraining of grievance redress representatives across the 36 states of Nigeria who across all NIMC centres are to serve as the first points of contact for any aggrieved enrolee, enrolment agent or residents of the host communities especially when such situation is tied to enrolment for the NIN or any other services that the NIMC currently offers.
Concerted Efforts are being made through CSOs and women’s forums, such as the Federation of Muslim Women Association of Nigeria (FOMWAN), to personalise relationships with communities across the federation. This is achieved by building on their already established structures and networks, and working through their employees to create links with local communities and drive inclusion. Grievance redress has taken centre stage with the establishment and expansion of a NIMC 24/7 toll-free line to address grievances from anywhere in the country. The DG/CEO of NIMC, Engr. Abisoye Coker Odusote has been quoted in several official events stating that NIMC takes grievances seriously and will address them in a reliable and timely manner.
It is worth noting that strategic stakeholder engagement is a key strategy for governments, organisations, and community groups in developing coherent policies and projects. It is our sincere hope that many more sustainable and people-centred reforms will be pursued in the drive to reposition our digital identity ecosystem, thereby helping to enhance the growth of our digital economy. I therefore call on the National Assembly to expedite the passage of the amendments to the NIMC Act of 2025, as forward-thinking legal reforms like the NIMC Act amendment hold the key to unlocking the limitless benefits of the Fourth Industrial Revolution.
Muhammad Mikail is a Communications Professional and writes from Abuja. He can be reached via muhammadnmikail.mm@gmail.com.