By Abubakar Aminu Ibrahim
Communication is vital to human interaction, influencing relationships, emotions, and outcomes. In all languages, the impact of communication skills is profound, especially in expressions of greetings, well-wishing, congratulations, condolences, and the like. While these expressions are often used to convey positive intentions and goodwill, how they are communicated can significantly affect the recipient’s feelings and perceptions.
In Hausa culture, for example, greetings are essential to daily interactions, reflecting respect, courtesy, and social harmony. Appropriations of greetings demonstrate politeness and establish a positive tone for communication. However, the impact of greetings goes beyond mere words; it encompasses the tone of voice, body language, and facial expressions. A warm and sincere greeting can make the recipient feel valued and respected, while a cold or indifferent greeting may convey disinterest or disrespect, leading to negative feelings.
Well-wishing is another crucial aspect of communication in our daily encounters, especially in the context of prayers for someone’s well-being or success. This is something that seems cordial yet can be volatile. Whether it is praying for someone to have a child, to get rid of poverty, or to find a job, how these wishes are expressed matters significantly. The spot where such utterances are made can make or mar the situation.
For example, when offering prayers for someone to have a child, it is quite unnecessary to say it to their face. It is often like reminding them and telling those around them how childless they are! Then, is it really necessary? Prayers can be both general or precise, thanks to the fact that Allah is always aware of our inner intentions. Thus, such prayers can be positively concealed in a more general term. “May Allah offer your wishes”, “May Allah reward you with Jannah/bless your family”, etc., cannot harm, I guess.
A similar reproach is often experienced when offering consolations. The manner, tone and words used can reflect civility and ensure privacy yet remain empathetic, hopeful, and positive. A well-expressed prayer can uplift the recipient’s spirits and strengthen their resolve. In contrast, a poorly articulated wish may appear insincere or lacking in empathy, potentially causing emotional distress. Consider a situation where an ill person (who needs support and encouragement) is constantly being told how he is wasting weight! Is that consoling or condemning? Instead of extending the tender support required, we often extend emotional pain and wash away the little drops of hope in the patient.
Similarly, congratulations are often extended to celebrate achievements or milestones in a person’s life. Whether congratulating someone on a promotion, a wedding, or any other accomplishment, the manner of expression can enhance or diminish the recipient’s joy. A heartfelt congratulatory message conveys genuine happiness and support, whereas a superficial or casual expression may undermine the significance of the achievement, leading to feelings of disappointment or devaluation.
In conclusion, the impact of communication skills is profound, especially in expressions of greetings, well-wishing, congratulations, condolences, and their likes. How these expressions are communicated can significantly affect the recipient’s feelings and perceptions, shaping the quality of interpersonal relationships. Without diplomacy and sensitivity in communication, even well-intentioned expressions can have unintended negative consequences. Therefore, it is essential to cultivate effective communication skills to convey goodwill and ensure that our words and actions do not inadvertently cause harm. Without diplomacy, we may do more harm than good despite our noble intentions.
Abubakar Aminu Ibrahim wrote from Katsina via matazu247@gmail.com.